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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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gabby

August 14, 2025

5  out of  5
rating by gabby
"bianca is so nice and informative!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Eboni Craig

August 13, 2025

5  out of  5
rating by Eboni Craig
"Shoutout to Shannon an amazing insurance agent who always goes above and beyond! From finding me the best rates to providing top notch customer service, She make the process stress free and even enjoyable. Thank you Shannon for your dedication, attention to detail, and for truly caring about your clients it doesn’t go unnoticed!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Lindsay Holt

August 12, 2025

5  out of  5
rating by Lindsay Holt
"Shannon was great! She was very helpful on getting me the perfect plan. I've have recommended a few of my friends that needed new car, life or rental insurance plans."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tonie Stanks

August 11, 2025

1  out of  5
rating by Tonie Stanks
"Cancelled my three vehicles through customer service support due to this agent closed hrs. Called this agent of State Farm to confirm I had cancelled my policy. I was given information that my refund of two vehicles will be refunded 7-10 days…. I called the agent back 2 weeks later and I was put on hold for 30 mins and told it was being handled and State Farm sent out the check. Then here it is 30 days later called this customer service as well as State Farm agent and apparently one car has been refunded. The other is still on the policy that I have canceled. Long story short, very poor customer service By the agent which I highly stress not to use this service of agent, if you did go to State Farm, which I feel sorry for you if you did, I will never ever have insurance through this company again and PS I’m still fighting for my refund 45 days later, which I will be taking them to court very soon!"
We responded:
"We’re sorry to hear that your experience with our State Farm office fell short of your expectations. For our employees to be with their families we do work 9-5 m-f but I am sorry our after hours call center gave you bad information about your policies. We take your feedback seriously and would like the opportunity to make it right. Please reach out to us directly so we can work towards a resolution."
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chad frank

August 8, 2025

5  out of  5
rating by chad frank
"Bianca was amazing and answered all my questions was very prompt helped me get a cheaper rate highly recommended she deserves a raise"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Danielle Barbarac

August 5, 2025

5  out of  5
rating by Danielle Barbarac
"I recently purchased a car and Bianca State Farm agent made the experience very pleasant. She’s one of the best agent's I have had I can call or text her she’s responds promptly. Thanks Keri Bailo"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Gisella

August 4, 2025

5  out of  5
rating by Gisella
"Bianca was very helpful in getting me insurance!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Keelan Watts

August 1, 2025

5  out of  5
rating by Keelan Watts
"Had a great experience Bianca was great very friendly and definitely answered all my questions"
We responded:
"Hi, thanks for sharing! We appreciate you. - Jim"
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Mac Perkins

July 30, 2025

5  out of  5
rating by Mac Perkins
"Shannon was amazing help especially over email/phone where things can be complicated she made things so easy! I had no worries asking questions or sending information in. She helped me save over $100 from my last insurance!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Suzy Oberto

July 29, 2025

5  out of  5
rating by Suzy Oberto
"Amber was very helpful this morning 😁"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Konnie Ladanyi

July 25, 2025

5  out of  5
rating by Konnie Ladanyi
"I just wanted to take the time to acknowledge Shannon Marsee. She provided excellent customer service and helped me and my family with new policies for our home and vehicles. She was professional and efficient and took great care us. Thank you, Shannon, for all that you have done! I am excited to be part of the State Farm family now!"
We responded:
"Thank you so much for taking the time to Leave such kind words! We truly appreciate it"
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Katelyn Weihl

July 23, 2025

5  out of  5
rating by Katelyn Weihl
"Shannon was beyond helpful with my quote for auto insurance!"
We responded:
"Thank you for the great review for Shannon! "
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Neal

July 23, 2025

5  out of  5
rating by Neal
"Ryan helped me get back on the road! Right to the point! she was also very helpful with my life policy question."
We responded:
"Thank you for the great review of Ryan! I am glad she was able to get you covered! "
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Clay BayBay

July 23, 2025

5  out of  5
rating by Clay BayBay
"Ryan was very nice and extremely helpful"
We responded:
"Thank you for the great review! "
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duly 786

July 22, 2025

5  out of  5
rating by duly 786
"I had an excellent experience working with Shannon Marsee From start to finish, their professionalism, attention to detail, and dedication to quality service really stood out. They were communicative, punctual, and went above and beyond to make sure everything was done right. It’s rare to come across someone who genuinely cares about their work and the people they’re helping, but [Name] is one of those rare individuals. I highly recommend them to anyone looking for reliable and outstanding service."
We responded:
"Thank you for the kind words about Shannon! We truly appreciate it!"
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Angela Brzustowicz

July 22, 2025

5  out of  5
rating by Angela Brzustowicz
"Jordyn was very straightforward and made my policy change smooth!"
We responded:
"Thank you for the 5 star review of Jordyn! We appreciate it! "
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Jessie Nicole

July 18, 2025

5  out of  5
rating by Jessie Nicole
"Jess was amazing. She went into detail and made sure I understood all my coverages."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mark

July 16, 2025

5  out of  5
rating by Mark
"Best place for insurance the only place I go State farm number One. Jim Demko will treat you right 👍.."
We responded:
"Mark, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their needs. Thank you. - Jim"
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dan pishlo

July 14, 2025

5  out of  5
rating by dan pishlo
"Ryan LaDuke is absolutely Awesome! Moving from Texas to Michigan, her help was instrumental changing insurance both auto and home! This is the type of service received you say to yourself...This employee is by far top notch, why aren't they working for me? Honest care and attention to details, an inviting greeting, a fond Farwell, assurance she is there if you need further assistance, cheerful pleasant personality and attitude felt, and hear in her voice! Its genuine, and you know it. These are the traits not found in guest services anymore, we need more Ryan LaDukes' ....a lot more! I hope this wouldn't fall on deaf ears...The recognition is well earned and appreciated by your guests/customers. Well Done Ryan! Cheers! ~dan"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tarra Turner

July 11, 2025

5  out of  5
rating by Tarra Turner
"Extremely wonderful experience working with Bianca. Very professional and polite."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Deanna Johnson

July 10, 2025

5  out of  5
rating by Deanna Johnson
"Thank you to Bianca at State Farm, you have made my getting insurance a smooth transition. I appreciate all your help and look forward to doing business with you."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Angela Dianetti

July 10, 2025

5  out of  5
rating by Angela Dianetti
"After a crazy rate increase for no good reason with my previous insurance company, I reached out to Jim in hopes of getting a better quote. Bianca acted quickly and was in touch with me in less than 24 hours with huge monthly savings AND better coverage. She made the process quick, efficient, and painless. My only complaint is that I didn't do this sooner!! Thank you so much Bianca!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Brandi Wood

July 7, 2025

5  out of  5
rating by Brandi Wood
"I have been with Jim Demko State Farm for 15+ years, and have had wonderful experiences with this business. Shannon is very personable, as if you’re family, is very knowledgeable, and understanding, and is a pleasure to talk to on the phone. Jim himself is very nice and always has a smile, if you want great service and a business willing to work with and for you, I recommend this office"
We responded:
"Brandi! thank you for your kind words and we are so grateful to have you as a customer for so long! "
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Lance Kassi Nine

July 3, 2025

5  out of  5
rating by Lance Kassi Nine
"Simply the best! Better than all the rest!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Andrea Smale

July 2, 2025

5  out of  5
rating by Andrea Smale
"Excellent service from Amber. Definitely recommend this office."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"